Return & Refund Policy
At Juvia, we're committed to making your shopping experience as smooth and worry-free as possible. Please read our return and refund policy carefully — returns are only accepted under specific circumstances.
How to Initiate a Return
- Step 1 — Fill out our Return / Replacement Request Form within 3 days of delivery.
- Step 2 — After submitting the form, contact us on WhatsApp at +91 90019 76988 to let us know your request has been sent.
- Step 3 — Our Quality Assurance team will review your request and reply within 2–3 business days.
1. When Returns Are Not Accepted
- If the product arrives in perfect, undamaged condition and matches your order exactly, we do not offer returns or refunds.
2. Eligible Return Reasons
You may request a return or replacement within 3 days of delivery only for the following reasons:
- Wrong Item Shipped — You received a different product than the one you ordered.
- Manufacturing Defect — The item has a defect arising from the production process.
Please note: Returns will not be accepted for design dissatisfaction or change of mind.
3. Return Timeframe
- The 3-day return window starts from the date our logistics partner confirms delivery.
- Once an order is placed, it cannot be cancelled.
4. Return Pickup & Refund Process
- If approved, we'll arrange a reverse pickup within 2–3 working days.
- Transit back to our warehouse typically takes 7–10 days.
- Once received and inspected, a refund will be initiated to your original payment method within 2–3 business days.
- You'll receive an email notification once your refund has been processed.
5. Important Conditions
Please return the item unused, in its original packaging, complete with:
- Tags, barcodes, and labels
- All accessories, manuals, and warranty cards
- The original shipping label and invoice
6. Product Images & Colours
- Images on our website are for illustration purposes only.
- Due to screen settings or photographic lighting, actual product colour may vary slightly from what you see online.
For any questions, reach out to us on WhatsApp at +91 90019 76988 — we're here to help!